Effective Date: July 19, 2025
Last Updated: July 19, 2025
1. General Policy
All sales made through RadiantCheats are final and non-refundable, except in specific cases explicitly outlined below. By completing a purchase, you confirm that you understand and accept these conditions.
RadiantCheats operates solely as a reseller of license keys and hardware from third-party providers. We do not provide software support, warranties, or guarantees beyond key or device delivery.
2. Digital Products (License Keys, Game Accounts)
Refunds are not offered for digital goods under any circumstances, including but not limited to:
- Game account bans or detection by anti-cheat software
- Incompatibility with your system or game version
- User error or inability to follow setup instructions
- Accidental purchases or change of mind
Once a digital product (such as a license key or account) has been delivered, it is considered used and cannot be refunded.
Important Notice for EU/EEA Consumers
In accordance with Directive 2011/83/EU, Article 16(m), you explicitly waive your right of withdrawal for digital content not supplied on a tangible medium once performance has begun.By purchasing digital products from RadiantCheats, you give your express consent to immediate delivery and acknowledge that you thereby lose the right to cancel or request a refund under EU law.
3. Physical Products (DMA Hardware)
a. Returns
You may request a return for DMA hardware only if:
- The item arrives physically damaged
- You notify us within 7 days of confirmed delivery
- You provide clear photo/video evidence
- The product is unused and returned in its original packaging
Returned items must be shipped at your expense unless otherwise agreed. Once received and inspected, we will determine eligibility for a replacement or refund.
We do not accept returns or issue refunds for:
- User damage or misuse
- Compatibility issues
- Attempted modification, reverse engineering, or internal tampering
b. Warranty (1 Year Coverage)
All DMA hardware sold by RadiantCheats includes a 1-year limited warranty from the date of delivery.
This warranty covers:
- Manufacturing defects
- Electrical or hardware failure not caused by the user
It does not cover:
- Physical damage due to misuse, accidents, or improper installation
- Water or environmental damage
- Any modification or tampering with internal components
- Normal wear and tear
If your device fails under warranty:
- Contact us with a detailed explanation and photo/video evidence
- We will assist with a free replacement or repair at our discretion
- Shipping costs for returns may apply depending on location
4. Non-Delivery
You may request a refund only if:
- Your digital product (license key or account) was not delivered to your email or account dashboard within 24 hours, and
- You have not received setup instructions or download access
For physical items, you may request a refund if no tracking number has been provided within 5 business days of purchase.
5. Chargebacks and Disputes
Opening a chargeback, payment dispute, or PayPal claim:
- Violates our Terms of Service
- Results in immediate suspension or termination of your account access
- May result in you being blacklisted from future purchases
- Will be contested with full evidence, including delivery logs and communication records
7. Fairness & Flexibility
Despite this strict refund and return policy, we understand that every situation can be unique. At RadiantCheats, we always aim to provide the best possible service — and we’re open to reviewing cases individually.
If you believe your situation deserves an exception, just contact us and explain honestly. Don’t make up false reasons or attempt to abuse the system — but if you’re transparent, we promise to listen and handle your case with fairness. ❤️
6. Support Contact
However, despite this policy, we understand every situation can be unique, and we always aim to provide the best service, with a flexible refund policy, just contact us and explain your situation. Dont lie or make false reasons, be honest and we will listen! <3
📧 admin@radiancheats.net
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